SHIPPING

SHIPPING & DELIVERY POLICY

Last updated June 12, 2022

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.dumasjewelry.com/pages/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Free Shipping

We offer free Standard 3 to 4 business days shipping on Orders over $75 or more.

Expedited Shipping Fees

We also offer expedited shipping at the following rates:

Economy
5 to 8 business days

Standard
3 to 4 business days

Standard

3 to 4 business days

Standard
3 to 4 business days

0lb–5lb

$4.90

__________

5lb–70lb

__________

$19.90

__________

$75.00 and up

__________

Free

__________

0lb–1lb

__________

$6.90

__________

1lb–5lb

__________

$9.90

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

Once your order is shipped, we will send you a email along with your tracking number. Once the item has been shipped, Dumas Jewelry LLC is not responsible for delays due to shipping carrier and will not offer refunds. Please contact carrier in regards to shipping delays.

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to the following countries:

Canada

Mexico

Free Standard 3 to 4 business days shipping is not valid on international orders.

For information about customs process:

Email contact@dumasjewelry.com

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders are shipped during business days Monday-Friday.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

PROCESSING

Generally we do our best to process all orders within 24-48 hours. However, due to our products being handmade, please allow 5-7 business to process your order.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.dumasjewelry.com/pages/returns-exchanges.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: